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Frequently asked questions
Short, honest answers. If yours isn't here, ask us before you order.
Paying safely
Who holds my money?
What does PalShopping charge?
Can I pay the buyer directly to save the fee?
How do refunds work?
Customs, duty and delivery
Do I pay import duty and tax?
Why is the duty figure a range?
Can the buyer under-declare the value so I pay less duty?
How long does delivery take?
Buyers and certification
What does 'certified' actually mean?
What if there's no buyer for my country?
How do buyers earn?
Find a certified buyer
Rules & prohibited items