Rules that keep everyone safe
Read this before your first request. Breaking these rules voids escrow protection and can suspend an account permanently.
To do
- Agree on the exact product, brand, size and colour in writing before paying.
- Keep all conversation and receipts inside the platform chat.
- Fund the order into escrow so the buyer knows it is safe to purchase.
- Ask for a photo or video of the item before it is packed.
- Release payment within 48h of confirming the parcel arrived intact.
Not to do
- Never pay a buyer directly by bank transfer, crypto or gift card.
- Do not move the conversation to private messaging apps.
- Do not ask a buyer to under-declare customs value.
- Do not release escrow before the parcel is delivered and checked.
- Do not share your ID documents with another member.
Warnings
- Customs duties and import taxes are paid by the requester, not the buyer.
- Perishable food may be seized at the border — check your country's rules first.
- Parcels over the buyer's size or weight limit are split into extra shipments and re-priced.
- Escrow auto-releases 14 days after delivery confirmation if no dispute is opened.
Prohibited items
- Weapons, ammunition and tactical gear
- Drugs, prescription medicine and vape liquids
- Live animals, plants and seeds
- Counterfeit or replica branded goods
- Currency, gift cards and financial instruments
- Hazardous goods: flammables, batteries shipped loose, aerosols
Requests containing prohibited items are cancelled and refunded automatically.
Parcel sizes & delivery price guide
Envelope
Up to 35 × 25 × 3 cm · 0.5 kg
from $8
Small box
Up to 40 × 30 × 20 cm · 5 kg
from $14
Medium box
Up to 60 × 40 × 40 cm · 15 kg
from $26
Large box
Up to 90 × 60 × 60 cm · 30 kg
from $48
Oversize / pallet
Above 120 cm or 30 kg
custom quote